Privacy Policy

The information handled by an online casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse the site or use your account. We may also receive information from service providers that help us operate the platform, process payments, complete verification checks or prevent fraud.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also collect information needed to confirm that you are eligible to use the services. If identity or age verification is required, you may be asked to provide verification documents or other information that supports the checks.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, bonuses or other account transactions. Payment providers may process payment card, bank or other payment details on our behalf. We generally use transaction information to operate your account, record activity, process requests, resolve payment questions, identify unusual activity and meet applicable obligations. Payment information may be handled by specialist providers under their own privacy terms as well.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, access times and interactions with the site. We may also record information about account sessions, errors and performance. This helps us keep the website working, protect accounts, understand how services are used and improve the player experience.

Communications and support information

If you contact support, take part in a survey, respond to a message or otherwise communicate with us, we may keep the content of that communication and related account information. This allows us to investigate questions, provide assistance, maintain service records and improve the way support is delivered.

We use personal information for purposes connected with providing and managing casino services. The information we use and the way we use it depend on the service involved, your account settings, the nature of your interaction with the website and any requirements that apply to the service.

• To create, administer and secure your account.
• To confirm identity, age and eligibility where checks are required.
• To process deposits, withdrawals and other account transactions.
• To provide games, account features, customer support and relevant service communications.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent unauthorised activity, misuse, technical attacks or breaches of terms.
• To maintain records and meet legal, regulatory, tax, accounting and other applicable obligations.
• To monitor, test and improve website performance, functionality, security and accessibility.
• To understand general usage patterns and develop or improve services.
• To send marketing communications where permitted and where you have provided consent or another appropriate permission.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required. Where practical, we may combine information from different interactions to keep account records accurate, identify risks and provide consistent support.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and provide services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Information may also be disclosed where necessary to protect players, the platform or other people, respond to a lawful request, investigate suspected wrongdoing or meet a legal obligation.

Service providers may process information in Australia or another country, depending on the systems they use. Where information is handled by another organisation, we expect that organisation to apply suitable safeguards and use the information for authorised purposes. Third parties may have their own privacy policies, and you should review those policies where they apply to your interaction with their services.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help remember settings, keep sessions working, support security, measure website use and improve content or functionality. Some cookies may be placed by service providers that perform services for the website.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling cookies may affect login, account features, security checks or the way parts of the website operate. Browser controls may also allow you to delete cookies that have already been stored on your device.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and procedures for handling security incidents. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password and tell support promptly if you believe your account or information has been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and service improvement. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable requirements and legitimate business needs.

Closing an account does not necessarily remove every record immediately. For example, records connected with transactions, verification, fraud prevention, complaints or legal obligations may need to remain available for the required period. Information that is retained will continue to be handled in line with appropriate safeguards and, where relevant, the purpose for which it must be kept.

Depending on the circumstances and requirements that apply, you may have rights in relation to the personal information we hold about you. These rights are not always absolute, and a request may be limited where keeping or using information is required for security, fraud prevention, legal compliance, dispute management or another permitted purpose. We may need to verify your identity before completing a request so that information is not disclosed to the wrong person.

How to exercise your rights

To make a privacy or data request, contact support@fatbetaustraliacasino.com. You can use this address to ask for access to personal information connected with your account, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what action you are seeking.

• Access: ask what personal information we hold about you and, where available, receive a copy or explanation of that information.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where there is no continuing reason or requirement to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is provided.

Withdrawing marketing consent will not necessarily stop service messages, security notices, transaction updates or other communications needed to manage your account. If you ask us to delete information or close an account, some information may still be retained where required by law or needed for legitimate security, compliance or dispute purposes. We aim to respond to valid requests within a reasonable period and may explain if a request cannot be completed in full.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. Where a change is important, we may provide additional notice through the website, your account or another suitable communication channel. You should review this page periodically so that you understand how information is handled.